{"id":19110,"date":"2019-08-26T14:12:26","date_gmt":"2019-08-26T14:12:26","guid":{"rendered":"http:\/\/50.250.59.157:8080\/?page_id=19110"},"modified":"2019-11-08T14:39:33","modified_gmt":"2019-11-08T14:39:33","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.scalzoproperty.com\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row][vc_column][vc_toggle title=”I am interested in helping out and volunteering with my Association. How do I go about doing so?”]The entire structure of Associations is based on the presence of volunteers with the best interest of their property in mind.\u00a0 Please let your Property Manager know of your offer to help.\u00a0 The Property Manager will then inform the Board of your interest and the Board can identify areas where your assistance will be most beneficial.[\/vc_toggle][\/vc_column][\/vc_row][vc_section][vc_row][vc_column][vc_toggle title=”Why do I have to pay a monthly fee to live in my Community?”]Monthly fees can vary depending on what amenities are provided within the community. The main purpose of your community\u2019s Board is to manage the common area amenities and therefore dues must be collected from each member to finance the management and maintenance of the common area amenities. These fees typically help to pay for building maintenance, landscaping, snow removal, trash and possibly water and\/or sewage, insurance and repairs in the event of a natural disaster, such as severe rain or wind damage.\u00a0 Annually the Board will present the following year\u2019s budget which require a vote by the community members.\u00a0 Please see Governing Documents<\/a> in your portal<\/a> that you signed when you purchased.[\/vc_toggle][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_toggle title=”When are my monthly common fee payments due?”]Monthly common fee payments are due on the first of the month and considered late if received generally after the 10th<\/sup> or the 15th<\/sup> the month depending on the Associations Late Fee Policy.\u00a0 The late fee for common fee payments received after the late date can range from $10.00 to $25.00 to a percentage of late amount.\u00a0 Late fees and dates are noted on your portal.[\/vc_toggle][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_toggle title=”How do I pay?”]We do offer ACH so that you no longer need to worry about sending in a check each month.\u00a0 ACH payments are automatically deducted from your bank account each month.\u00a0 To sign up for ACH, please go to your portal<\/a> and click on \u201cEpay\u201d and \u00a0\u201cReoccurring\u201d, there are no fees.\u00a0 \u00a0To pay by Credit Card click on \u201cPaylease\u201d \u2013 a fee of 3.5% will apply.\u00a0 There are no fees for a one-time payment by checking.[\/vc_toggle][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_toggle title=”How do I update my information?”]If your contact information, such as cell#, email address, and emergency contact information changes, you may make changes from your portal<\/a>.\u00a0 If vehicle or tenant information has changed, please download and fill out a profile sheet from your portal<\/a>.\u00a0 While in the portal you can click on \u201cForms\u201d and email your updated information and also upload the profile sheet. It is important for the Management Company to have this up-to-date information, especially in case of an emergency.[\/vc_toggle][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_toggle title=”How do I contact my Property Manager or Accounting?”]You can find your Property Manager and Accounting contact telephone, fax and email information from your portal\u00a0<\/a>under “Account Contact” with links to send an email.[\/vc_toggle][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_toggle title=”What should I do if I ever have a maintenance emergency?”]Scalzo Property Management has a 24\/7 live emergency service.\u00a0 Simply call 203-790-6888 and press \u201c1\u201d to be transferred to the live operator.\u00a0 The On-call Property Manager will then work to resolve your emergency.[\/vc_toggle][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_toggle title=”What are Special Assessments?”]An Assessment may be required when the annual operating budget cannot cover major improvements of the common areas such as paving, roofs, siding, windows, etc.\u00a0 This can be a one-time assessment often voted on by owners.\u00a0 Please refer to your current year \u201cBudget\u201d listed under Documents in your portal<\/a>.[\/vc_toggle][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_toggle title=”What is normally included in my Associations insurance?”]The insurance that your Association maintains is determined by your Governing Documents<\/a>. The Association’s insurance include property and casualty policies for all common area property and equipment. It may also include Liability and Directors & Officers policies that cover Directors, Committee Members and volunteers working on behalf of the Association and Workman’s Compensation.[\/vc_toggle][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_toggle title=”I need a copy of the Insurance Certificate for the Master Policy. How do I obtain this?”]You may go to our website<\/a>, look up your property, and click on \u201cObtain Insurance Certificate\u201d.\u00a0 You may also obtain from your portal<\/a> under Documents.[\/vc_toggle][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_toggle title=”What’s the reserve?”]Please see Governing Documents<\/a> in your portal<\/a> that you signed when you purchased.<\/p>\n

The governing documents typically obligate the Association to maintain, operate, and repair and replace the common areas. Pools, clubhouses, and parks are common areas found in many developments. In a more upscale development, the common areas might also include entrance gates, fountains, spas, and the like. Rather than wait until that time, it is typically more sensible for the association to set aside funds to put toward the reserve where it can grow and earn interest until such time when it is needed.[\/vc_toggle][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_toggle title=”Do I have to obtain my own insurance?”]This again is based upon the Governing Documents<\/a> for your Association.\u00a0 Some Associations insure the common areas, clubhouse, amenities and units as Declarant installed.\u00a0 Others require that the owners insure their own unit and\/or lots.\u00a0 It is recommended that as an owner, you review with your insurance agent, the insurance section of the Association documents and obtain insurance to cover any loss of personal items in the case of fire, theft or other unforeseen circumstance.[\/vc_toggle][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_toggle title=”What is the “common area“?”]It is the land for the use and enjoyment of the members of the Association. This includes facilities like pools and playgrounds in single family communities and hallways, exercise facilities and building structures in condominiums or townhome communities.[\/vc_toggle][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_toggle title=”How often are Meetings held?”]Board Meetings are typically held regularly on a monthly or quarterly basis.\u00a0 Please refer to your Calendar in your portal<\/a>.\u00a0 The Association holds an Annual Unit Owners Meeting. \u00a0Generally, at this meeting the Budget and new Board members may be voted in.\u00a0 Notification of the Annual Meeting is typically mailed to all Owners a few weeks prior to the meeting.\u00a0 From time to time, Special Meetings of Unit Owners may also be held to discuss Association business.\u00a0 Notifications of Special Meetings will be mailed to Owners a few weeks in advance of the date.[\/vc_toggle][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_toggle title=”What is the Board of Directors?”]Annually, owners elect a Board to handle the decision-making and operations.\u00a0 Typically, a professional management company runs the day-to-day operations in and around the property.\u00a0\u00a0 The association Board set the policies, standards, procedures, programs, and budgets for the community association.\u00a0 The association officers implement those decisions.\u00a0 In addition to the President, other officers’ positions typically are: Vice President, who assists the President; Treasurer, who handles the financials; and Secretary, who keeps records of the meetings.\u00a0 Please see Governing Documents<\/a> in your portal<\/a> that you signed when you purchased.[\/vc_toggle][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_toggle title=”I have some concerns I would like to speak to the Board about directly. How should I go about doing so?”]Your Board of Directors is a group of volunteers that reside in the community.\u00a0 We ask that you please refrain from approaching them with complaints or concerns directly.\u00a0 Often times the Property Manager can help you with your issue and if you would still like to speak to the Board directly, the Property Manager can add you to the next Board Meeting agenda.[\/vc_toggle][\/vc_column][\/vc_row][\/vc_section][vc_row bg_type=”bg_color” bg_override=”ex-full” bg_color_value=”#0f2d69″][vc_column][vc_column_text]Don’t see what you’re looking for?<\/strong> Give us a call at 203-790-6888.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_section][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_toggle title=”I am interested in helping out and volunteering with my Association. How do I go about doing so?”]The entire structure of Associations is based on the presence of volunteers with the best interest of their property in mind.\u00a0 Please let your Property Manager know of your offer to help.\u00a0 The Property Manager will then inform the Board of your interest and the Board …<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19110","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQs - Scalzo Property Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scalzoproperty.com\/index.php\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Scalzo Property Management\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_toggle title=”I am interested in helping out and volunteering with my Association. 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